Server Downtime and Data Loss

[denominator]

Why the role back?

Why not just pick up where you left off at?!!

This "roll back" (which is BS), might cause a winning game to turn into a losing game.

Terrible management and structure by the Conquer Club Staff.

I'm not sure you understand the situation.

Due to a data loss in one of our core system tables, games were unable to be played. The only way to restore functionality was to restore the database from a backup.

"Picking up where we left off at" wasn't an option.

I do apologize for the inconvenience this issue has caused and we are taking steps to increase the frequency of backups, which will help to minimize the lapse in a restoration should a similar event occur in the future.

Do you have any idea what caused the data loss? Is it something that is likely (or even possible) to happen again in the next 24 hours?

Otherwise, I think the rest of us should count ourselves lucky that we only lost 24 hours of data. It could have been much, much worse on a site that sees this much traffic on an hourly/daily basis. Thanks to the admin team for being so transparent about it, and fixing it promptly.

[Vondue]

Well done guys.

As an IT Disaster Recovery operation specialist, I completely understand the how and why this could happen, and I'm glad that you have backup procedures for recovery. I'd love to hear the technical details, and would like to offer my advice (if any) on infrastructure or process improvements.

Based purely on this thread, it sounds like a corruption of the database (I presume a logical corruption would be fixable with an application patch) that made the db unreadable or inconsistent, and that the last consistent image was from the previous backup. In addition to increasing the frequency of the backup (hot-backup mode?), a journalling transaction log could improve the fidelity. That all depends on how quickly the corruption was identified.

Good Luck!

[Wolfreal]

Good work people. That kind of stuff is inevitable.

[Griffelinos]

I paid premium yesterday and got it, but today my premium is gone. I have the Receipt from paypal, but who should i contact for activating the account again.

[Gamefreakguy]

This has been the weirdest feeling of deja vu coming back to yesterday's turns... and a sad deja vu when yesterday's captured bonuses were not able to be taken this time around. Ah well. No hard feelings of course.

[osman76]

I was playing a tournament game that was a 99% loss. Now with dice help i managed to make it a 90% win. My opponent is complaining and says that it would be fair to let him win. I am a player with 80+ active games so some games i was winning yesterday now they didn't even started!
Which option is fairest?
1. Win the game
2. Lose the game
3. Request from TO to replay the game

I think option 3 is the the golden section, but i need some opinions, especially from administrators.

[pinkrose2012]

I'm just thankful for all you that work hard to insure the site is up and running. No matter the changes that may have occurred during the fix, it could always be worse. And at least conquer club isn't gone for good.

Cheers,
Pinky

[laughingcavalier]

I was playing a tournament game that was a 99% loss. Now with dice help i managed to make it a 90% win. My opponent is complaining and says that it would be fair to let him win. I am a player with 80+ active games so some games i was winning yesterday now they didn't even started!
Which option is fairest?
1. Win the game
2. Lose the game
3. Request from TO to replay the game

I think option 3 is the the golden section, but i need some opinions, especially from administrators.

Play the game as it is now. You win some, you lose some. I am sure this little episode will help us all appreciate random a bit more.

[joriki]

Gee, cool -- I got to nuke a stack of 9, and now I get to do it again

Thanks for the hard work!

[scotthansen1]

I would say if you were at a 99% ( by your own admission ) loss then you should lose the game

[scotthansen1]

well I hope I have the same rolls as I had before , cause I had just turned the tide

[Paul Tabinor]

Thanks to all you guys at CC for keeping this going.
Just had to win an 8 player escalating all over again. Luckily remembered how I did it yesterday.

[AquilesGT]

Well, this is a major issue, but not a frequent one, I am glad you are back online and working, I think you guys do a great job and I have enjoyed this site very much for some years by now. By the consistent and smooth way your business is running, I guess this is an experience and I guess we all have things to learn and to deal with that allow us to grow.

I am saying this, since I have read some complains, and I am sure that some guys fought a lot to win games that they have to fight again. I share their concern and understand their feelings about having to do all over again, and that they have a right to get the best possible service. So I am with you guys that sometimes, the best possible service now is the response you do to assure people you are doing something to improve whatever happen. I believe you're doing it, and it would be good for all of us that you share it.

[jesuso 1]

Hi
I think the administration have to take a decision fair for everyone, for example I win game 13028870 and now I return to the past
Cheers

[_sabotage_]

two sure wins: one restarted, one sent back to round four.

[waltero]

Please see here regarding the recent database issue and its impact on your games.

OK?

Oh well, I tried. You suck!
Later...NOT

[cooney]

We all suffer issues on occasion. Good job getting it back up as soon as you did.
You guys work hard to keep this a good site. Rough day I know ..... Well done.

[Griffelinos]

In the late evening of Oct 3 (CC Time) one of our core system data tables suffered data loss and could not be recovered.

Unfortunately all data from the period between the backup and the event has been lost, including moves made, games started, chat, private messages and forum posts.

Sincerely,
A weary Admin crew.

Yes its ok, but people who paid premium membership in the last 24 hours also lost that ??
Could you please tell me who i should contact to get the premium membership back..

/Lasse

[spiesr]

Yes its ok, but people who paid premium membership in the last 24 hours also lost that ??
Could you please tell me who i should contact to get the premium membership back..

/Lasse

I recommend that you Open a Support Ticket.

[Griffelinos]

Ok thanks i will try that..

[waltero]

Delete.
Why it goes to last page when I enter I will never know...Does not do that all the time (if ever)

[michiganmike]

Yeah that really messed
my game and I needed that win....

[Agent 86]

In the late evening of Oct 3 (CC Time) one of our core system data tables suffered data loss and could not be recovered.

Unfortunately all data from the period between the backup and the event has been lost, including moves made, games started, chat, private messages and forum posts.

Sincerely,
A weary Admin crew.

Yes its ok, but people who paid premium membership in the last 24 hours also lost that ??
Could you please tell me who i should contact to get the premium membership back..

/Lasse

Premium restored, the team is working really hard

[bigWham]

In the late evening of Oct 3 (CC Time) one of our core system data tables suffered data loss and could not be recovered.

Unfortunately all data from the period between the backup and the event has been lost, including moves made, games started, chat, private messages and forum posts.

Sincerely,
A weary Admin crew.

Yes its ok, but people who paid premium membership in the last 24 hours also lost that ??
Could you please tell me who i should contact to get the premium membership back..

/Lasse

Apologies Griffelinos, We did handle this but missed a few. They have now been fixed.

[SlavaBogu]

i won like 5 games and suddenly they got reloaded