Optimus Prime wrote:Iliad wrote:Optimus Prime wrote:Night Strike has absolutely nothing to do with multi busts or blocking of players, Iliad. He can't do anything about it except tell the admins something went wrong again.
But he doesn't even try to somehow apologise to the person who got banned for no reason. Instead "Be patient".
Despite the fact that he is a moderator, is it really his place to apologize for something he has no control over and absolutely nothing to do with? I understand he is a member of Team CC, but don't go looking for apologies from people who aren't able to truly give them.
Dude, it's customer service 101. Since Night Strike is acting as a representative of CC and contacting the disgruntled member, without mentioning that he has no control over the situation, the etiquette would be for him to apologize on behalf of CC and promise to help bring a swift solution.
While I see your perspective Optimus Prime, Iliad is right. It is rude and abrasive to be told "be patient" in such a brusque manner when the customer wants a response, and 99 percent of the time just wants to be told by a representative that the representative understands and wants to provide the customer with a quick answer, even if that representative is unable to do so. It instills confidence.
It is completely unprofessional and condescending to say "be patient". It communicates that the representative has an NMP attitude (Not My Problem -- the mantra of the bureaucrat). Now, I happen to be familiar with Night Strike's style of posting and communication, and I know to expect him to be rude and abrasive, as he pretty much always is. So, if I were told this, I would just put it down to NIght Strike being himself and let it slide. But I can't speak for anyone else. Honestly, I don't think it should have been phrased the way it was, and Night Strike ought to be more careful with his language when acting as a representative of CC in the future, but it's really nothing to get all worked up over. Just something to pay attention to.
However, maybe we should keep a record of all the awkwardly and slightly mean examples of times when mods post. Since they do it to us, remember. They keep a record of every single time you might have been a bit rude and abrasive, and then use that against you. Oh, and also, it's *manimal's fault is a terrible excuse, and an irresponsible way to "pass the buck". Another customer service 101 failure. Don't just pass the buck, it destroys customer confidence.
I'm not trying to be confrontational here, I'm just pointing out what is. It'd be nice to see the mods take criticism and actually do something with it, but I get the feeling I'm just going to get an angry PM about this post. Which would only further underscore the initial criticism. We have to take criticism from the mods, and apply it, under penalty of getting banned. There is no such check or balance upon them, nor should there be (it would lead to mob rule), but there is a standard of conduct they ought to strictly observe. Just like officers in the military. Just like executives in a corporation. With great power comes great responsibility, and all that jazz.
yep, admins, no need to get into this, we already took care of it 
( 
, I can't believe I just took NS's side)
